We want you to feel confident ordering from US Umbrellas. If your order does not arrive exactly as expected, we will work with you to make it right.

• Misprint? We will reprint it
• Wrong artwork? We will fix it
• Wrong item? We will replace it

Our Return Promise

• Please report any manufacturing defects within 30 days of receiving your order
• Every request is reviewed by our team and handled individually
• Eligible items may be repaired, exchanged, or refunded at our discretion
• We will guide you through each step to keep the process simple and transparent

 

How to Start a Return

1. Get in touch
   Call 1-888-254-5290 or contact us online with your order number, photos, and details about the issue
2. We review your request
   Our team checks the order against your approved proof and product specifications
3. Follow the return instructions
   If your item qualifies, we will share the return address. Please write your Order ID on the outside of the package
4. We confirm the solution
   Once we receive and inspect the item, we will let you know the next step: repair, exchange, or refund, where applicable

 

Eligible Returns

 

Return requests may be accepted for manufacturing defects, such as:

• Printing or embroidery that does not match the approved proof
• A damaged or faulty umbrella received from us
• An incorrect product shipped because of our error

Please return the item with its original packaging, accessories, manuals, and any included materials.

 

Refunds And Replacements

 

After we receive and inspect the returned item, we generally process replacements or refunds within 5-10 business days. Actual processing times may vary based on your payment provider or the nature of the replacement requested.

 

Frequently Asked Questions

How much time do I have to report an issue?

Please contact us within 30 days of receiving your order if you believe there is a manufacturing defect.

Can I return a customized umbrella if I do not like it?
No. Customized products are made specifically for your order, so we can only accept returns for manufacturing defects.

What if I approved the proof but later noticed an error?
Once a proof is approved, we produce your order exactly as approved, so errors in an approved proof are the customer’s responsibility and are not eligible for a return, reprint, or refund. Returns apply only if the finished product doesn’t match your approved proof or has a manufacturing defect. Please review proofs carefully before approving.

Do I need to send the defective umbrella back?
In most cases, yes. We will provide return instructions. Please include all original components and packaging. If the error is on our side, we will cover the return shipping cost.

How quickly will my refund be processed?
We will process the approved resolution as quickly as possible within 5-10 business days after the returned item arrives and passes inspection. Refund decisions remain at the discretion of US Umbrellas.