You can shop at Usumbrellas.com by browsing through categories arranged on the left side and top side of the webpage. On the top side, we have put up our most popular categories. Here, customers can attempt to SHOP BY COLORS or ORDER by SIZE.
Any ordering process on our website ensues through these steps:
You will receive a checkout confirmation page which ensures that your job is done satisfactorily. Also, we send a confirmation email with an order number which can be used for tracking the order. You need to contact us for knowing the exact status of the order.
Here are certain things to keep in mind while sending your artwork:-
No worries! We are here to help you. We offer free design on all umbrellas offered on this website. Give us a call at 888-254-5290.
Yes, you can see it. We will send you free online design proof to your email id within 24 hours from ordering.
No, we don't charge anything for revisions and our team will be simply delighted to help you in all possible ways.
Yes, definitely. Most of the personalized umbrellas offered on the website can be availed in multiple colors. Check against each product to see the color options offered for fabric color.
We offer multicolored canopies with each umbrella design, so it's likely that they will match with your corporate colors and we can strive our best to match it with your brand format.
Although, we try to imprint the umbrella in the same color as your other branding materials but we cannot offer 100% guarantee due to variations in imprint techniques used on clothes.
Production times are listed against many promotional umbrella samples on the website. Those are number of business days usually required to print your umbrella in single color after seeking approval on the art work. The delivery period is decided by the choice you make and the options are FEDEX ground (2-5 business days), FEDEX - 2 days and Standard Overnight.
We do offer options for split shipping for some umbrella types. Please contact us to know more about it.
Yes. Additional location fees may apply.
There are many factors that will affect production and delivery times. Orders are subject to possible standard shipping and production delays that are out of our control. However, if you are working with a tight time frame, please contact our customer service department at 888-254-5290 and we will do our best to help you out with rush production and/or expedited shipping.
We accept debit/credit cards such as Master Card, VISA card, Discover, American Express cards and PayPal and Amazon Pay.
We charge your credit card, the very moment you choose credit/debit payment option in the shipping page. If you are choosing pay after approval option then it is charged only after seeking your approval on the design proof. Zero payment required until the approval of the design proof.
We do understand that credit card fraud is one of the fastest spreading financial crimes all over United States of America. We have taken extreme steps to avoid that happening to customers ordering from us. Usumbrellas.com is SSL protected which means any payment information entered on the website will be safe and it will be destroyed after the purpose. Apart from that, if we notice any unusual or suspicious activity in your account, we will contact you inform the legal authorities about it.
No. We don't accept orders lesser than the minimum required quantity. Please check each product details page to know the minimum required quantity assigned for that particular umbrella product.
We always go into production after seeking customer's approval on the order. So, there are zero chances of you receiving an order lesser than the ordered quantity. If ever it happens then feel free to inform us. We will cross check and we will offer you money back for the non-existing umbrellas that you paid for.
You can change or cancel your order prior to production. We cannot help you if the umbrellas are already in the production stage.
Feel free to call our customer service center at 888-254-5290 to know about the possibility of getting a free artwork setup for your re-order.
Yes. You may request for it and we can send you online proof before the product goes into production.
While sending us the artwork for printing, you are warranting that it originally belongs to you. And you have unrestricted authority and right to utilize that artwork.
*US Umbrellas bears no responsibility for any conflict that arises due to imprint of artwork over the umbrellas you ordered.
Yes, we do offer lowest price guarantee. If you can find any other similar or typically the same imprinted umbrella specimen that is lesser than our price, then we can beat it by 5%. This offer stays valid within 30 days of purchase. We will not encourage any price claims after that period.
If you are not happy with your order, please feel free to contact us. If you find that the product is defective or imprint isn't the same as expected, then feel free to approach us. We cannot help you with the products that were damaged during shipping but we can definitely look into the product damaged during imprinting.
If you have any queries or doubts regarding FAQ's, then feel free to contact us.